Change is a constant! That seems very true in the current copier industry. Independent dealers are being bought by the larger manufacturer. This is starting to cause a problem for the customer. Are they still dealing with an authorized dealer who can provide them with the correct support for their copiers?
An authorized dealer has all the support needed from the manufacturer to give the customer good service. They are able to buy the parts that are necessary to fix the machine if it is having a problem. The company technicians are able to go through constant training on the latest technology with the current machines. An authorized dealer is provided with full support from the manufacturer. If a machine is having problems and the certified technicians from the independent dealer cannot fix the problem a technician from the manufacturer will fly into the client’s location and fix the machine.
As a customer what type of service would you like? After you make an investment into a copier you are not going to want to turn around and spend more money because your dealer cannot fix your machine. An authorized dealer can help protect the consumer when they make a purchase. Make sure you ask your dealer if they are authorized for the machine that they are selling you.
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Posted by: Yuwono | September 10, 2008 at 11:59 AM
Additional benefit authorised dealer provide is access to genuine parts and supplies which won't dammage your investment in your machine.
Posted by: Venkat Viduluri | June 07, 2009 at 12:26 AM
Why would you not just by from a Manufacturer
Posted by: Andrew | July 10, 2009 at 09:04 PM
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Posted by: slamet wicaksono | July 18, 2009 at 03:08 AM
authorized copier dealers - if you are buying brand new - might be more expensive.
Posted by: StarCarlton | August 22, 2009 at 01:24 AM
Copier company and manufacturer merger mania is dealing a blow to many customers. This past month alone 7 companies became new customers because of the copier scanner manufacturer buying out their dealers and not honoring their maintenance agreements. Some independent dealers provide better service, quality of work and cost savings than the factory authorized copier dealer.
Posted by: Mike Klein | October 07, 2009 at 07:40 AM
Brilliant post! Thanks for giving out. I am delighted. I will irrefutably stay in near future.
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