On April 9, 2008 Konica Minolta acquired Danka a supplier of Canon, Toshiba, Kodak and HP office equipment products. In 2007, Xerox purchased Global, also a provider of Canon, Ricoh, Konica, etc.
There was a backlash from Canon. Canon USA refused to supply Xerox with any parts, supplies, technical support for any of Globals' Canon customers. This will most likely occur again with Konica Minolta. Why would Canon want to support another manufacturer?
This leaves many customers wondering NOW WHAT? ....Who do I call for service? Who is my provider? The answer is simple, find a local independent dealer.
For example, Offix, a Canon dealer in Northern VA, has been able to help many of the Global customers who were left in a lurch by the Xeorx purchase.
If you are a customer who has been affected by all this merger mania, switch to an independent dealer who is Authorized (key) to service your equipment. Do not allow a non-authorized dealer to fix your equipment - you will receive after market products that will void any warranty and affect equipment performance.
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Posted by: Paper sherdders | October 24, 2008 at 12:31 AM
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Posted by: Tim Waters | August 24, 2009 at 12:04 AM
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Posted by: Multifunction Printers | October 01, 2009 at 02:54 AM