In today's digital market, manufacturers are continually releasing upgrades to customer's office equipment. Digital copiers run off of an operating system similar to Windows on a PC. Manufacturers release patches and upgrades on a daily, monthly, and quarterly basis, depending on the make and model.
The process to install the upgrades or patches is simple - a technician uses a service support tool, found on their laptop, that they get from the manufacturer. The technician takes this information and uses a crossover cable or thumb drive to install the upgrades on the customer's equipment.
The benefit to the customer, is that their machine will work at optimum performance and may in fact acquire additional features that were previously not available prior to the upgrades. Always choose a dealer that equips its technicians with laptops. A dealership that is willing to invest in its technicians will provide its customers with the technology that is needed to keep their equipment performing at optimal levels.
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